At Alauddin Fabrics, we strive to ensure a seamless shopping experience for you. Please read the following policies carefully to understand our return and exchange process.
Damaged or Tampered Packaging:
If you receive a product in poor condition or notice that the packaging is tampered with or damaged before delivery, please refuse to accept the package and return it to the delivery person.
Immediately email us at help@nitaraa.in with your Order ID, and we will issue a replacement at no additional cost.
Unpacking video is compulsory to raise refund or exchange requests.
Important Notes for Returns:
Return requests will not be accepted via email, social media (Facebook/Instagram), or phone.
When returning the product to the courier, ensure you obtain a receipt (physical or digital). This is mandatory in case of lost shipments.
Refunds will be processed in the same bank account up to 3 bank working days
Refunds will be processed within 2–3 business days after the product reaches our warehouse.
Refunds will be processed only after quality checks.
No refund will be issued if a return request is raised but the shipment is not returned within the specified time frame. Instead, a credit note will be provided.
Non-Returnable Products:
Products with physical damage caused by the customer.
Sarees were ordered with fall and edging.
Customized products or made-to-order items.
Products where a return or exchange request is made after 72 hours of delivery.
Requesting an Exchange:
Raise an exchange request within 3 days of receiving the product through your account.
If you don’t have an account, create one using the email ID used during the order.
Once the product is picked up, we will ship the replacement within 7 working days.
Conditions for Exchange:
Exchange is not allowed for sarees with fall and edging.
Customized products are not eligible for exchange.
An exchanged product cannot be returned or exchanged again.
No discounts will be applicable on exchange orders.
The store credit will be valid for 3 months from the date of issue.
Store credit must be used in a single transaction.
Apply for the store credit at checkout.
Once opted for store credit, you cannot switch to a refund.
For any queries, feel free to reach us at support@alauddinfabrics.com. We appreciate your cooperation in helping us provide a hassle-free shopping experience!